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Creative company - £16k pa Published: 19/03/2015
Location
Frome, United Kingdom
Job Type
Category

Description

This is a really great opportunity to join a friendly, creative and proactive company within their dynamic customer service team. If you have very good communication skills and are fluent in French (and English ;-)) then please read on!

Based in Frome, this role includes:

  • To consistently provide exceptional service over the phone, via email, social media and letter to win new customers and encourage repeat custom
  • Communicate the brand to customers with pride and passion
  • In depth product knowledge
  • Understand who their customers are and tailor your service and sales approach accordingly
  • Answer telephone calls and respond to emails providing tailored and confident advice on product, order status, returns, general enquiries and feedback
  • Carry out translation of short pieces of copy and proof reading, maintaining the brand tone of voice
  • *full spec is available with more information on job role

The person they will looking to appoint will have the following skills and experience:

  • Strong verbal and written communication skills
  • Fluency in business level English and French
  • Computer literacy
  • Enthusiastic, flexible and positive attitude
  • Ability to prioritise workloads, multi-task and be cool under pressure
  • Diplomacy, sensitivity and patience
  • Ability to be proactive, take ownership and follow-up
  • Stickler for standards, efficient, and strong attention to detail
  • It would be great if you have already worked in a customer service role but this is not essential provided you have great communication skills

For more information please apply today!

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